Privacy Policy
Last updated: 26 April 2026
This policy explains how CarnivalHQ ("we", "us", "our") handles personal information collected through this website (carnivalhq.com.au). We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
The only personal information we collect through this website is what you voluntarily submit via the school enquiry form. This may include:
- School name
- Your name and role at the school
- Your work email address
- Your work phone number (optional)
- Approximate student numbers (optional)
- Any other details you choose to include in the enquiry message
We do not collect information about students. The enquiry form is for school staff only.
2. Why we collect it
We collect this information solely to respond to your enquiry and, if your school proceeds, to provide you with a quote and licence details. We do not use it for marketing, and we do not add you to any mailing list without your explicit agreement.
3. How we store it
Enquiry submissions are received by email and stored in our enquiry management system. We take reasonable steps to protect the information from misuse, interference, loss, and unauthorised access. We retain enquiry information for as long as it is reasonably needed for the purpose it was collected, or as required by law.
4. Who we share it with
We do not sell, rent, or share your personal information with third parties, except:
- Where required by Australian law or a court order.
- With service providers who assist us in operating this website (for example, web hosting), who are bound by confidentiality obligations.
5. The CarnivalHQ application itself
The CarnivalHQ desktop application is installed on your school's own Windows devices. Student data entered into the application is stored locally on your school's hardware and network — it is not sent to us or stored on our servers. Your school is responsible for managing that data in accordance with your own privacy obligations.
6. Cookies and analytics
This website does not currently use tracking cookies or third-party analytics services. If this changes, this policy will be updated before any tracking is activated.
7. Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, at any time. To do so, email us at support@carnivalhq.com.au. We will respond within a reasonable time.
8. Complaints
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may contact us at support@carnivalhq.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact
For any privacy-related questions, contact us at:
support@carnivalhq.com.au